Refunds & Cancellation
Last updated
Paid plans are not on sale yet. Every account has the full Pro feature set at no cost and there is no card on file, so nothing here applies to you today. This is the policy that will govern a paid plan once you buy one.
The short version
Changed your mind? Ask within 14 days of a charge and we refund it in full — no questions, whatever the plan. Subscriptions can be cancelled at any time, and you keep what you paid for until the end of the period.
Season passes
A season pass (NFL, college football, the Football Bundle, or NBA) is a single payment for one sport — two, for the Football Bundle — through the end of that season. It does not renew and there is nothing to cancel.
You can get a full refund within 14 days of purchase. After that, a pass is not refundable, because it is priced for the whole season and most of its value is used early. If the Service is unavailable for an extended period during your season, we will make it right — email us.
Monthly and All-Access subscriptions
Monthly and All-Access (yearly) plans renew automatically at the price shown when you subscribed, every month or every year, until you cancel. We will tell you in advance if that price changes, and a yearly plan gets a reminder before each renewal.
Cancel any time in Settings → Plan → Manage billing, or by emailing us. Cancelling stops the next renewal; you keep access until the end of the period you have paid for, and we do not charge you again.
Within 14 days of any charge — the first one or a renewal — you can ask for that charge back in full. Outside that window, cancelling ends future charges but does not refund part of a period already started.
What a refund does
A refunded plan ends when the refund is issued, and your account goes back to the Free plan. Nothing you have recorded is deleted: every position you track stays in your portfolio and can still be edited or deleted. On Free you can have up to 10 open futures in sports you don’t have a pass for; past that, new ones can’t be added until some settle or you upgrade again.
Refunds go back to the original payment method. Your bank may take 5–10 business days to show it.
How to ask
Email hello@trackfutures.com from the address on your account and tell us which plan. You don’t need to give a reason. Please contact us before disputing a charge with your bank — we can usually sort it out the same day, and a dispute can lock the account while it is reviewed.
Payments are processed by Stripe; we never see or store your full card number.
Your rights
This policy adds to, and does not limit, any rights you have under the consumer laws where you live.
See also our Terms of Service, Privacy Policy, and plan comparison.